Shipping Information
Order Processing
Orders are prepared after payment confirmation. Processing times are communicated during checkout or in the order confirmation.
Shipping Destinations
Gerelce offers shipping to eligible destinations displayed during checkout. Availability may vary depending on the product and delivery location.
Shipping Costs
Shipping fees are calculated according to the destination, delivery method, and order details. Applicable charges are displayed before payment.
Delivery Delays
Delays may occur due to carrier operations, weather, customs processing, or other circumstances. Contact customer support if your delivery is significantly delayed.
Tracking Your Order
When shipment tracking is available, tracking information will be provided after dispatch.
Contact Information
For shipping questions, contact: support@gerelce.com or +1 (555) 012-3456
Returns & Refunds Policy
At Gerelce, we believe in a straightforward shopping experience. Our return policy is designed to be transparent and customer-friendly, ensuring you have the flexibility to make the right choice for your technology needs.
Return Window: Customers may request returns within the applicable return period stated in our published policy and required by consumer protection law.
Return Eligibility: Return eligibility depends on the product, its condition, the reason for return, and applicable legal rights. We strive to provide a fair process for all eligible items.
Condition of Returned Products: Products should be returned with their original accessories and packaging where reasonably possible. Applicable consumer rights remain unaffected.
How to Request a Return: Contact Gerelce customer support with your order number and reason for the return. Our team will provide the applicable instructions.
Return Shipping: Return shipping responsibility depends on the reason for return and applicable legal requirements. Any charges will be explained before the return is arranged.
Refund Processing Time: Approved refunds are processed through the original payment method where possible. The time required for funds to appear depends on the payment provider and applicable legal requirements.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, contact our support team promptly with your order details and relevant photographs where appropriate.
Non-returnable Items: Certain products may be excluded from voluntary returns where legally permitted. Mandatory consumer rights remain unaffected.